--- title: "Counselling FAQs — Booking, Costs & Sessions | Relationship Counselling Surrey" description: "Common questions about relationship counselling in Surrey: how sessions work, costs, online vs face-to-face, confidentiality and booking." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": [ "LocalBusiness", "ProfessionalService", "MedicalBusiness" ], "@id": "https://relationshipcounsellingsurrey.co.uk/#organization", "name": "Relationship Counselling Surrey", "alternateName": [ "Marriage Counselling Surrey", "Couples Therapy Surrey", "Surrey Relationship Counselling" ], "description": "Professional relationship and couples counselling services across Surrey. 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Expert therapists helping with communication, infidelity, intimacy, and relationship challenges.", "url": "https://relationshipcounsellingsurrey.co.uk", "potentialAction": { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://relationshipcounsellingsurrey.co.uk/blog?q={search_term_string}" }, "query-input": "required name=search_term_string" }, "publisher": { "@id": "https://relationshipcounsellingsurrey.co.uk/#organization" } }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What happens in the first session?", "acceptedAnswer": { "@type": "Answer", "text": "Your first session is an opportunity to meet your therapist and talk about what has brought you to counselling. You will both have the chance to explain your concerns and what you would like to improve in your relationship. Your therapist will ensure both perspectives are heard and guide the conversation in a constructive way." } }, { "@type": "Question", "name": "How do we know if couples counselling is right for us?", "acceptedAnswer": { "@type": "Answer", "text": "Many couples seek counselling when communication becomes difficult, trust has been affected, or the same arguments keep repeating. You do not need to be in crisis to benefit. Counselling simply provides a calm, structured space to talk things through and understand each other better." } }, { "@type": "Question", "name": "Does couples counselling actually work?", "acceptedAnswer": { "@type": "Answer", "text": "Couples counselling can be very helpful, but what \"working\" looks like is different for every couple. For some couples, counselling helps improve communication, rebuild trust and strengthen the relationship. For others, it helps them understand each other better and decide how they want to move forward. In some situations, counselling helps couples separate more amicably." } }, { "@type": "Question", "name": "Do both partners need to attend every session?", "acceptedAnswer": { "@type": "Answer", "text": "In most cases couples attend sessions together so both perspectives can be explored. However, if one partner is unsure about counselling, you are still welcome to begin by attending on your own." } }, { "@type": "Question", "name": "How long does couples counselling usually take?", "acceptedAnswer": { "@type": "Answer", "text": "There is no fixed number of sessions. Some couples attend for a short period to resolve a specific issue, while others choose longer-term support to rebuild trust or improve communication. The aim is to help you get to where you want to be as quickly and effectively as possible. Sessions are booked one at a time, so there is no requirement to commit to a set number in advance." } }, { "@type": "Question", "name": "How do we choose the right counsellor?", "acceptedAnswer": { "@type": "Answer", "text": "All of our therapists are fully qualified and experienced in working with couples. You can read each therapist's profile and watch their introduction video to find someone whose approach feels right for you." } }, { "@type": "Question", "name": "What qualifications do your counsellors have?", "acceptedAnswer": { "@type": "Answer", "text": "All of our therapists are fully qualified professionals with specialist training in couples and relationship counselling. You can read more about each therapist's qualifications, training and professional memberships on their individual bio page." } }, { "@type": "Question", "name": "What if we do not feel comfortable with our counsellor?", "acceptedAnswer": { "@type": "Answer", "text": "Finding the right therapist is important, and not every therapist will be the right fit for every couple. If something does not feel quite right, you are not tied to one counsellor. Please contact us and we will help you explore alternative options." } }, { "@type": "Question", "name": "Can we speak to the therapist before booking a session?", "acceptedAnswer": { "@type": "Answer", "text": "We do not offer introductory calls with therapists, as discussing personal concerns outside of a scheduled session would fall outside the therapeutic space. To help you choose, each therapist has a detailed profile and introduction video. Sessions are booked one at a time, so there is no requirement to commit to further appointments if you decide the therapist is not the right fit." } }, { "@type": "Question", "name": "Is online counselling as effective as in-person counselling?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Most couples find online counselling to be just as effective as face-to-face sessions. Some couples prefer meeting their therapist in person, while others find it easier to speak openly from the comfort of their own home. Both options provide a safe and structured space to explore what is happening in your relationship and work towards positive change." } }, { "@type": "Question", "name": "What technology do we need for online sessions?", "acceptedAnswer": { "@type": "Answer", "text": "If you choose online sessions, you simply need a stable internet connection, a computer, tablet or smartphone, and a quiet private space. Online appointments take place via secure video link and are easy to join." } }, { "@type": "Question", "name": "Can we join the session from different locations?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Many couples attend from different locations, particularly if they live apart or are travelling. As long as you both have a private space and internet access, you can join the same session from different places." } }, { "@type": "Question", "name": "What happens if there are technical problems?", "acceptedAnswer": { "@type": "Answer", "text": "Technical problems are rare, but if they occur your therapist will help you reconnect as quickly as possible. If the connection cannot be restored, your therapist may continue the session by phone or rearrange the appointment if necessary." } }, { "@type": "Question", "name": "How much does couples counselling cost?", "acceptedAnswer": { "@type": "Answer", "text": "Each session lasts a full 60 minutes. Our fee is £80 per couple for a one hour session, and £68 for an individual one hour session, whether you meet your therapist face to face or online. Sessions are booked and paid for one at a time, so there is no requirement to commit to multiple appointments." } }, { "@type": "Question", "name": "How do we book a session?", "acceptedAnswer": { "@type": "Answer", "text": "Booking is quick and straightforward. Simply click the \"Book Online Now\" button to access our secure online booking system. You can view availability, choose a therapist, and select a time that works for you." } }, { "@type": "Question", "name": "How do we make payment for a session?", "acceptedAnswer": { "@type": "Answer", "text": "Payment is made securely online at the time of booking using a debit or credit card. Once your session is booked, you will receive a confirmation email with your therapist's details, including the full practice address for face-to-face sessions or the secure video link for online appointments." } }, { "@type": "Question", "name": "Can we cancel or reschedule if necessary?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, you can cancel or reschedule your session provided you give at least 24 hours' notice. If less than 24 hours' notice is given, the session fee is charged in full as the appointment time has been reserved specifically for you." } }, { "@type": "Question", "name": "Is what we talk about in counselling confidential?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. All sessions are confidential and follow professional ethical guidelines. Confidentiality would only be broken if your therapist believed there was a serious risk of harm to you or someone else, or if there was a legal obligation to disclose information." } }, { "@type": "Question", "name": "How is our personal data protected?", "acceptedAnswer": { "@type": "Answer", "text": "Your personal information is used only for communication related to your enquiry, therapy sessions and bookings. All personal data is handled in accordance with confidentiality and data protection obligations." } }, { "@type": "Question", "name": "How do we raise a complaint?", "acceptedAnswer": { "@type": "Answer", "text": "If you have a concern about your booking, payment or the service provided by Relationship Counselling Surrey, please contact us directly and we will look into it promptly. If your concern relates to the therapy itself, we would usually encourage you to raise this first with your therapist. They are self-employed professionals and responsible for their own clinical practice. If you feel unable to do this, or if the issue remains unresolved, you are welcome to contact us and we will advise you on the appropriate next steps." } } ], "speakable": { "@type": "SpeakableSpecification", "cssSelector": [ ".faq-question", ".faq-answer" ] } }, { "@context": "https://schema.org", "@type": "QAPage", "mainEntity": { "@type": "Question", "name": "What happens in the first session?", "text": "What happens in the first session?", "answerCount": 1, "acceptedAnswer": { "@type": "Answer", "text": "Your first session is an opportunity to meet your therapist and talk about what has brought you to counselling. You will both have the chance to explain your concerns and what you would like to improve in your relationship. Your therapist will ensure both perspectives are heard and guide the conversation in a constructive way.", "url": "https://relationshipcounsellingsurrey.co.uk/faq" } } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://relationshipcounsellingsurrey.co.uk" }, { "@type": "ListItem", "position": 2, "name": "FAQ", "item": "https://relationshipcounsellingsurrey.co.uk/faq" } ] } ] --- [![Relationship Counselling Surrey](/assets/logo-BI6R1LFy.png)](/) - [Home](/) - [What To Expect](/what-to-expect) - We Can Help With - [Therapists](/therapists) [Locations](/locations)- [Fees](/fees) - [Reviews](/reviews) - [Blog](/blog) - [FAQ](/faq) - [Contact](/contact) [Login](/auth)[Book Your Session](/find-match) 5.0 Rated Highly Qualified & Experienced Therapists Sessions Available Mon–Sun 8am–9pm [hello@relationshipcounsellingsurrey.co.uk ](mailto:hello@relationshipcounsellingsurrey.co.uk)[Call us: 01483 319 966 ](tel:+441483319966)[Book Now](/find-match) # Frequently Asked Questions Find answers to common questions about our services, booking process, and what to expect from therapy. AllGetting StartedChoosing a CounsellorFace-to-Face & Online CounsellingCost & BookingConfidentiality & Privacy ## Getting Started ### What happens in the first session? ### How do we know if couples counselling is right for us? ### Does couples counselling actually work? ### Do both partners need to attend every session? ### How long does couples counselling usually take? ## Choosing a Counsellor ### How do we choose the right counsellor? ### What qualifications do your counsellors have? ### What if we do not feel comfortable with our counsellor? ### Can we speak to the therapist before booking a session? ## Face-to-Face & Online Counselling ### Is online counselling as effective as in-person counselling? ### What technology do we need for online sessions? ### Can we join the session from different locations? ### What happens if there are technical problems? ## Cost & Booking ### How much does couples counselling cost? ### How do we book a session? ### How do we make payment for a session? ### Can we cancel or reschedule if necessary? ## Confidentiality & Privacy ### Is what we talk about in counselling confidential? ### How is our personal data protected? ### How do we raise a complaint? ### Still have questions? 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