Question 1

What happens in the first session?

Accepted Answer

Your first session is an opportunity to meet your therapist and talk about what has brought you to counselling.

You will both have the chance to explain your concerns and what you would like to improve in your relationship. Your therapist will ensure both perspectives are heard and guide the conversation in a constructive way.

Question 2

How do we know if couples counselling is right for us?

Accepted Answer

Many couples seek counselling when communication becomes difficult, trust has been affected, or the same arguments keep repeating.

You do not need to be in crisis to benefit. Counselling simply provides a calm, structured space to talk things through and understand each other better.

Question 3

Does couples counselling actually work?

Accepted Answer

Couples counselling can be very helpful, but what "working" looks like is different for every couple.

For some couples, counselling helps improve communication, rebuild trust and strengthen the relationship. For others, it helps them understand each other better and decide how they want to move forward. In some situations, counselling helps couples separate more amicably.

Question 4

Do both partners need to attend every session?

Accepted Answer

In most cases couples attend sessions together so both perspectives can be explored.

However, if one partner is unsure about counselling, you are still welcome to begin by attending on your own.

Question 5

How long does couples counselling usually take?

Accepted Answer

There is no fixed number of sessions. Some couples attend for a short period to resolve a specific issue, while others choose longer-term support to rebuild trust or improve communication.

The aim is to help you get to where you want to be as quickly and effectively as possible.

Sessions are booked one at a time, so there is no requirement to commit to a set number in advance.

Question 6

How do we choose the right counsellor?

Accepted Answer

All of our therapists are fully qualified and experienced in working with couples.

You can read each therapist's profile and watch their introduction video to find someone whose approach feels right for you.

Question 7

What qualifications do your counsellors have?

Accepted Answer

All of our therapists are fully qualified professionals with specialist training in couples and relationship counselling.

You can read more about each therapist's qualifications, training and professional memberships on their individual bio page.

Question 8

What if we do not feel comfortable with our counsellor?

Accepted Answer

Finding the right therapist is important, and not every therapist will be the right fit for every couple.

If something does not feel quite right, you are not tied to one counsellor. Please contact us and we will help you explore alternative options.

Question 9

Can we speak to the therapist before booking a session?

Accepted Answer

We do not offer introductory calls with therapists, as discussing personal concerns outside of a scheduled session would fall outside the therapeutic space.

To help you choose, each therapist has a detailed profile and introduction video.

Sessions are booked one at a time, so there is no requirement to commit to further appointments if you decide the therapist is not the right fit.

Question 10

Is online counselling as effective as in-person counselling?

Accepted Answer

Yes. Most couples find online counselling to be just as effective as face-to-face sessions.

Some couples prefer meeting their therapist in person, while others find it easier to speak openly from the comfort of their own home.

Both options provide a safe and structured space to explore what is happening in your relationship and work towards positive change.

Question 11

What technology do we need for online sessions?

Accepted Answer

If you choose online sessions, you simply need a stable internet connection, a computer, tablet or smartphone, and a quiet private space.

Online appointments take place via secure video link and are easy to join.

Question 12

Can we join the session from different locations?

Accepted Answer

Yes. Many couples attend from different locations, particularly if they live apart or are travelling.

As long as you both have a private space and internet access, you can join the same session from different places.

Question 13

What happens if there are technical problems?

Accepted Answer

Technical problems are rare, but if they occur your therapist will help you reconnect as quickly as possible.

If the connection cannot be restored, your therapist may continue the session by phone or rearrange the appointment if necessary.

Question 14

How much does couples counselling cost?

Accepted Answer

Each session lasts a full 60 minutes.

Our fee is £80 per couple for a one hour session, and £68 for an individual one hour session, whether you meet your therapist face to face or online.

Sessions are booked and paid for one at a time, so there is no requirement to commit to multiple appointments.

Question 15

How do we book a session?

Accepted Answer

Booking is quick and straightforward. Simply click the "Book Online Now" button to access our secure online booking system.

You can view availability, choose a therapist, and select a time that works for you.

Question 16

How do we make payment for a session?

Accepted Answer

Payment is made securely online at the time of booking using a debit or credit card.

Once your session is booked, you will receive a confirmation email with your therapist's details, including the full practice address for face-to-face sessions or the secure video link for online appointments.

Question 17

Can we cancel or reschedule if necessary?

Accepted Answer

Yes, you can cancel or reschedule your session provided you give at least 24 hours' notice.

If less than 24 hours' notice is given, the session fee is charged in full as the appointment time has been reserved specifically for you.

Question 18

Is what we talk about in counselling confidential?

Accepted Answer

Yes. All sessions are confidential and follow professional ethical guidelines.

Confidentiality would only be broken if your therapist believed there was a serious risk of harm to you or someone else, or if there was a legal obligation to disclose information.

Question 19

How is our personal data protected?

Accepted Answer

Your personal information is used only for communication related to your enquiry, therapy sessions and bookings.

All personal data is handled in accordance with confidentiality and data protection obligations.

Question 20

How do we raise a complaint?

Accepted Answer

If you have a concern about your booking, payment or the service provided by Relationship Counselling Surrey, please contact us directly and we will look into it promptly.

If your concern relates to the therapy itself, we would usually encourage you to raise this first with your therapist. They are self-employed professionals and responsible for their own clinical practice.

If you feel unable to do this, or if the issue remains unresolved, you are welcome to contact us and we will advise you on the appropriate next steps.

Frequently Asked Questions

Getting Started

Choosing a Counsellor

Face-to-Face & Online Counselling

Cost & Booking

Confidentiality & Privacy

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